Refund policy

At Luxura Jewels, we take pride in offering high-quality imitation jewellery crafted with care and attention to detail. To maintain customer trust and satisfaction, we have a clear return policy that applies only in cases of damaged products.

1. Conditions for Returns

Eligibility: Returns are accepted only if the product is received in a damaged condition.
Proof of Damage: Customers must provide a 360-degree unboxing video clearly showing the damage. This serves as mandatory evidence for processing the return.
Non-Eligibility: Returns or exchanges will not be accepted for reasons such as dislike of design, size issues, or minor transit defects (that are repairable and do not affect usability).

2. Steps to File a Return

Notify us within 48 hours of delivery by emailing us at luxurajewels009@gmail.com or contacting our customer care team at +91 77389 72170.
Attach the required 360-degree unboxing video along with your order details and a short description of the issue.
Once verified, our team will guide you through the return process.
We’ll initiate the refund process within 7 to 10 working days

3. Important Notes

No cancellations, returns, or exchanges are allowed unless the product is damaged during transit.
The product must be unused, in its original packaging, and returned with all tags, invoices, and certificates (if any).
Luxura Jewels reserves the right to reject returns that do not meet the above conditions.